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Participant
October 26, 2019
Question

Unable to Sync mobile lightroom and desktop

  • October 26, 2019
  • 1 reply
  • 327 views

Hi, could someone help? I was using LR mobile with an icloud.com address, then I bought creative cloud account and installed the desktop LR. I created an account with the Apple login details, but basically the same email address. Now I can't import the presets from Mobile because it looks like the system thinks I have two different accounts:

1. Mobile is with icloud.com address, but the app shows I have no creative cloud

2. The desktop one with apple ID xxxx &xxxx .com. When I log in to Adobe, desktop version has this strange email, and not my actual icloud.com. 

As a result, I don't know how to connect them and sync presets. Please help 🙂

 

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1 reply

JP Hess
Inspiring
October 27, 2019

Don't know anything about using Lightroom Mobile with iCloud. However, I can tell you that in order to make Lightroom Mobile and Lightroom Desktop work together they both must be logged in with the same Adobe account, i.e. the same username and password. That's really all I can tell you.