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Jolielinares
Participant
February 29, 2020
Question

Unable to upload pics

  • February 29, 2020
  • 1 reply
  • 294 views

For some reason it stops me before I can upload another pic from my iPhone. It says I've run out of space yet I have over 50 GB of space on my phone? And I deleted extra pictures on the actual app yet it still hasn't cleared up space? My sister has over 500 pictures on her adobe app and has never had this problem, she doesn't pay for extra space either.

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1 reply

I
Community Manager
Ignacio B.Community Manager
Community Manager
March 25, 2020

Hi,

apologies for the late reply, it would be good to know what you mean with:
"I can upload another pic from my iPhone".
Where are you trying to upload things?
Since your account doesn't have a subscription assigned to it, are you in a trial mode?

Any screen shot of the issue or the exact error message would be very helpful.

thanks,
Ignacio

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