Skip to main content
J
JCPhoto
Participant
August 5, 2024
Question

Unable to use LR after updating payment information

  • August 5, 2024
  • 1 reply
  • 140 views

I updated payment information and was charged but I am still not able to use any LR features. I've signed out and logged back in but it still gives me the message that I need to purchase a subscription.  

 

Please help!

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules. A ‘bug’ is not just another word for any problem with software!]

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
August 5, 2024

The most likely cause of this is that you are not signed in on your device with the same Adobe ID that is used in your subscription. The Email address you use in this forum is correctly subscribed to the 20 GB Photography Plan, which includes Lightroom Mobile.  

Sign out of your mobile app and sign back in with this ID. 

Rikk Flohr: Adobe Photography Org
J
JCPhotoAuthor
Participant
August 5, 2024

Thank you!  I was correctly signed in.  I signed out and signed back in as well, as I was advised to do with Chat. It kept saying that I don't have a subscription.  Chat eventually said they had a system wide outage and to check back in 8 hours.  I opened up Lr this morning and everything was good.  

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices