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jeffreys42057005
jeffreys42057005
Participant
October 1, 2018
Answered

Unable to use my Standalone Lightroom 6

  • October 1, 2018
  • 1 reply
  • 689 views

Recently, I've been unable to use lightroom 6 standalone, which I purchased a couple years ago.  Now, when I try to launch it, I'm prompted to sign in and activate a cloud based plan.  If I decline and close out, thats it.  Nothing.  Completely unable to access it.

I figured maybe I needed to enter my serial or something.  I logged into my profile, clicked on Plans, and found my order, but when I click to get my serial number, it says 'Could not find download details for the requested order.'  Not sure what's going on, but this is ridiculous.  I've been a long time user and do not want the cloud based version and I do not feel the need to upgrade other than every few years.  It was hard enough to even buy the standalone version and now I'm being prevented from even using it.

Has anyone experienced this or have any ideas?  If not, I'll have to look at alternative apps, which is a shame since I paid for this.

Thanks,

Jeff

      This topic has been closed for replies.
      Correct answer xxxxxc344

      My downloads from the Orders section didn't work either using Safari. The problem seems to be the AJAX API call from the downloads page within a specific order. The request to https://api.account.adobe.com/commerce/v1/downloads?antiCache=XXX&order-number=YYY&page-size=50 fails with a message:

      Failed to load resource: Request header Accept-Language is not allowed by Access-Control-Allow-Headers.

      I suppose the downloads will work again once this is fixed.

      Anyway, I tried to access the same link from the latest version of Firefox and it worked fine and let me download the exe/dmg file. @jeffreys42057005​, you might want to give it a try and see if it works for you.

      Best,
      Bartek

      1 reply

      JohanElzenga
      Community Expert
      JohanElzengaCommunity Expert
      Community Expert
      October 1, 2018

      You need to be signed in, so Lightroom can check your license from time to time. You don't need a subscription plan however, just an AdobeID.

      -- Johan W. Elzenga
      Mohit Goyal
      Community Manager
      Mohit GoyalCommunity Manager
      Community Manager
      October 1, 2018

      Hi jeffreys,

      We're really sorry for all the trouble. Please refer to the following link which will help you to convert the Lightroom CC-Cloud to standalone Lightroom 6 version.

      How to convert a Lightroom CC trial version to licensed Lightroom 6 copy

      Let us know if that helps.

      Thanks,

      Mohit

      xxxxxc344
      xxxxxc344Correct answer
      Participant
      October 1, 2018

      My downloads from the Orders section didn't work either using Safari. The problem seems to be the AJAX API call from the downloads page within a specific order. The request to https://api.account.adobe.com/commerce/v1/downloads?antiCache=XXX&order-number=YYY&page-size=50 fails with a message:

      Failed to load resource: Request header Accept-Language is not allowed by Access-Control-Allow-Headers.

      I suppose the downloads will work again once this is fixed.

      Anyway, I tried to access the same link from the latest version of Firefox and it worked fine and let me download the exe/dmg file. @jeffreys42057005​, you might want to give it a try and see if it works for you.

      Best,
      Bartek

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