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Edsonlara10
Participant
June 3, 2020
Question

Unable to use premium features in Lightroom Mobile

  • June 3, 2020
  • 2 replies
  • 429 views

Eu fiz a assinatura do Premium, mas não está funcionando.  Alguém pode me explicar o motivo?

 

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2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 5, 2020

Hello

We had a system problem that is corrected now.  I confirmed you now have a valid subscription.  Please confirm you also now see this working in the Lightroom app.  We apologize sincerely for the trouble.

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
June 5, 2020

Hi there,

 

We're sorry for all the trouble with premium features. Are you unable to use premium features after in-app purchase? Check out the following article and try the offered solution to fix this issue: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know if that helps.

Thanks,

Mohit

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