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Natalia_Bezlepkina
Participant
June 3, 2020
Question

Unable to use premium features in Lightroom Mobile

  • June 3, 2020
  • 2 replies
  • 445 views

Подскажате, в чем проблема. Приобретена подписка, но премиум функции не работают. При обновлении выдается сообщение что Подписка уже приобретена из Play Stor c помощью другого идентификатора Adobe ID. Приложение установлено на Android, ранее устанавливалось на IOS, но Adobe ID не менялся.

 

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2 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
June 5, 2020

Hello

We had a system problem that is fixed now.  Your account should now appear subscribed in the Lightroom app. We apologize for the trouble.

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
June 5, 2020

Hi there,

 

We're sorry that you are unable to use the premium features after doing the in-app purchase. Check out the following article and try the offered solution: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know if that helps

Thanks,

Mohit

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