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Participant
January 14, 2025
Question

Unauthorized Charge

  • January 14, 2025
  • 1 reply
  • 115 views

I bought a subscription for a month, dated to end tomorrow as I changed phones and wanted every photo I edited on my new phone. I put a note on my calendar to cancel the subscription today, a day before it's renewed.

Today I've been already charged for the following subscription when it's only due to be charged tomorrow??

1 reply

Rikk Flohr_Photography
Community Manager
Community Manager
January 14, 2025

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

Rikk Flohr: Adobe Photography Org