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Participant
Jan 14, 2025 12:15 PM UTC
Question

Unauthorized Charge

I bought a subscription for a month, dated to end tomorrow as I changed phones and wanted every photo I edited on my new phone. I put a note on my calendar to cancel the subscription today, a day before it's renewed.

Today I've been already charged for the following subscription when it's only due to be charged tomorrow??

1 reply

Rikk Flohr-Retired
Adobe Employee
Jan 14, 2025 1:30 PM UTC

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html . Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chatbot.

 

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Rikk Flohr: Adobe Photography Org