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August 29, 2026
Question

Under Adobe Standard V2, I have "This profile is missing" and all my raw photos are green. Honestly, for a paid service the lack of support (ie an Email with a human being) is shameful.

  • August 29, 2026
  • 1 reply
  • 17 views

Under Adobe Standard V2, I have "This profile is missing" and all my raw photos are green. Honestly, for a paid service the lack of support (ie an Email with a human being) is shameful.

    1 reply

    Srishti Bali
    Community Manager
    Community Manager
    September 14, 2026

    Hi ​@Incredible_fantasy151a 

     

    Apologies for this experience. Are you still facing this issue? If so, could you please share a few additional details to help us better understand and investigate the problem?

    • Go to Help > System Info, copy the complete report, and paste it here.
    • When did the issue start? Did you notice it after a recent update, or was it occurring before as well?
    • Could you share a few screenshots or a short screen recording demonstrating the issue and your workflow?
    • What type of images are you working with, for example, RAW files, PNGs, JPEGs, or another format?

     

    These details will help us narrow down the possible cause and assist you further.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe