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skullsandscales
Participant
Jul 2, 2025 11:22 AM UTC
Question

Unknown error, could not download, what

 

I keep running into this "unknown error" and to try again later. 

I'm running lightroom on my Galaxy note 20, and have never had this issue before. 

restarting my phone and the app do not help.  I ALWAYS download RAW and JPEG files to edit with and it's never been an issue until today.   Any help? 

 

 

 

2 replies

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
Jul 29, 2025 2:19 PM UTC

Hey, @skullsandscales. I'm following up to see if you still need help or if the steps shared by @Aleke above helped. 

Best,
Sameer K

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Community Manager
AlekeCommunity Manager
Community Manager
Jul 2, 2025 5:21 PM UTC

Hi @skullsandscales! Welcome to the community, we're glad to have you here!

Could you share a few more details about the issue you're running into? What version of Lightroom are you using? Is this happening with every photo? And how are you importing your photos to mobile, are you using Lightroom on the web or desktop?

Thanks so much!
Alek

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