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curtis.strange
curtis.strange
Participant
December 31, 2019
Question

Unknown files stuck in pending sync status Lightroom

  • December 31, 2019
  • 1 reply
  • 1019 views

As seen in the screenshots, I've had 3 images seemingly stuck in "syncing" status for months, but have no idea where/what they are because no errors come up. When I look from the LR desktop side, all is in good order so I assume it's something specific to LR CC. 

 

 

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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 31, 2019

Hi there,

As images are stuck at syncing in Lightroom, could you please try the steps below and let us know if it helps?

 

  1. In the My Photos area in the left pane, select the All Photos album.
  2. Switch to the Square Grid view (
     
    ), which displays photos as equal-sized thumbnails along with their flag status, sync status, and rating.
  3. While holding down the Alt key (Win) or Option key (Mac), click the cloud icon (
     
    ). Lightroom CC now displays only those photos that it's trying to sync.
  4. Press Ctrl+A (Win) or Command+A (Mac) to select all the photos displaying in the grid and then do any of the following:
    1. Delete the selected photos by choosing the Edit > Delete option and then add the photos in Lightroom CC again.
    2. Apply a flag or a star rating to selected photos.

 

Regards,
Sahil

curtis.strange
curtis.strangeAuthor
Participant
January 8, 2020

Hello,

 

No these techniques did not work. As shown in my original screenshot, I am not able to locate any files that are actually syncing. When I try the flag/rating trick, I am always left with 3 mystery files "syncing".

    J
    John1957
    Inspiring
    January 14, 2021

    Hi, did you ever resolve this problem? I have exactly the same one now.

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