Update problem.

Forum|Forum|6 years ago
September 22, 2019
6 replies
271 views

Hello, I need some help with updating Lightroom. I've been using an older version attached to my Canon 6D kit, but after switching to 6D mkII I can't open RAW files. I know I need an update, but every time I try to do it, I am asked to pay for it. Why should I if I had already got a legal version on a CD?

Can anyone help?

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S

sgrisius

Participating Frequently

Updates are only free within the same version. If you have Lightroom 5 but the support of your mark II just comes with Lightroom 6 you switching the version and than updates are nolonger free

K

krzysztofhhAuthor

Participant

I think it is a lousy way to treat customers. Did they do the same with 5D mkII, III, and IV? Using the same brand, and not being able to even browse files is irritating and sick. I didn't ask for an update... I'd gladly use my older version...

S

sgrisius

Participating Frequently

What you can try to do is using Adobe DNG converter. It converts your CR2 into a DNG (without any lost of quality). DNG is standardized and may be supported by your version of lightroom. https://supportdownloads.adobe.com/detail.jsp?ftpID=6741

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