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meganm15876704
Participant
December 22, 2017
Answered

Updated Lightroom CC 12/21/17 Cannot Open

  • December 22, 2017
  • 1 reply
  • 376 views

In today's update of Lightroom CC has resulted in an inability to open LR.  Here is what I get:

Process:         Adobe Lightroom [2860]

Path:            /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Identifier:      com.adobe.Lightroom6

Version:         Adobe Lightroom [1149743] (6.14)

Code Type:       X86-64 (Native)

Parent Process:  launchd [151]

Responsible:     Adobe Lightroom [2860]

User ID:         501

Date/Time:       2017-12-21 15:22:39.266 -1000

OS Version:      Mac OS X 10.9.5 (13F1911)

Report Version:  11

Anonymous UUID:  FC4C651F-CD35-D23C-5939-C8F2B1A51B4D

Crashed Thread:  0  Dispatch queue: com.apple.main-thread

Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000018

VM Regions Near 0x18:

-->

    __TEXT                 000000010aea9000-000000010aec5000 [  112K] r-x/rwx SM=COW  /Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

Application Specific Information:

objc_msgSend() selector name: maximumLengthOfBytesUsingEncoding:

What is this and how to I open LR.  I have clicked "reopen" a total of over 20 times with no luck.

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi meganm15876704,

    Please check that your computer meets the minimum requirements to run Lightroom CC. Refer or "system requirements" page Lightroom Classic CC system requirements and let us know if that helps.

    You may check your Mac's basic specs, click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window.

    Thanks,

    Akash

    1 reply

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    December 25, 2017

    Hi meganm15876704,

    Please check that your computer meets the minimum requirements to run Lightroom CC. Refer or "system requirements" page Lightroom Classic CC system requirements and let us know if that helps.

    You may check your Mac's basic specs, click the Apple icon in the top left corner of your screen. From the drop-down menu, click About This Mac to open the System Information window.

    Thanks,

    Akash

    S
    Salome335443640tmx
    Participant
    November 11, 2023

    I am on Android and i have used Lightroom classic many times on my laptop. this is the first time it does not open

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    November 11, 2023

    You’ve posted to an ancient thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same one you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better off posting to a new thread with fresh, complete information, including system information, a complete description of the problem, and step-by-step instructions for reproduction. 

     

    If the issue is the same, we will merge you back into the appropriate location. 

     

    Thank you!

     

    Rikk Flohr: Adobe Photography Org
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