Updating App takes. a long time

Forum|Forum|4 years ago
November 9, 2021
1 reply
696 views

I've just updated the app on my iphone and it was the biggest regret of my life 😭 i got this on my screen stuck 2days already!!! Any solution how to fix this, I'm so afraid ending up uninstalling and reinstalling since I have saved so much photos and presets, and losing them was not an option 😭

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C

Charlie.D

Adobe Employee

@kmbrlybrtl

Please do not uninstall. If you are a free user, deleting the app will delete all the photos, presets, etc. too.

Does it help if you force-quit and relaunch the app? How about restarting the device? Please let us know if this helps.

Also, please do a full iTunes/Mac OS Finder or Cloud backup of your device, in case additional troubleshooting is required.

K

kmbrlybrtlAuthor

Participant

Relaunched and force-quitting it multiple times already!!!! Restarting my phone a lot of times, none of it helps, so hopeless, any other solution options?

greule

Inspiring

could you double check if your phone has still enaough storage left? Just verify under iOS settings-> general->iphone storage. - Guido/ Lr QE

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