Updating to new version of Lightroom

Forum|Forum|5 years ago
March 2, 2021
2 replies
619 views

I recently updated my Mac, only to learn that the version of LightRoom that I use isn't supported by Adobe anymore, and therefor can't even be opened now. Is there a way to update my LightRoom app without losing the work I've already done even though I can't open the program? Thank you in advance.

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Jim Wilde

Community Expert

Can we just check what version of "Lightroom" you were using? You've posted in the cloud-based "Lightroom" forum, however it might be that you were using a perpetual-license version of Lightroom from before it was renamed to Lightroom Classic in 2017. If you have an Adobe subscription, then the answer from @selondon would be correct, but if it was a perpetual license version we'd need to know the actual version number that you were using (and the MacOS version that you've updated to).

Tifani1218Author

Participant

I failed to mention in my original post that LightRoom was working just fine for me for a long time after I started getting the notifications that it may need to be updated. As long as it was working, I didn't figure I needed to update it.

The last time I was using LightRoom a couple weeks ago, it actually stopped working and closed while I was in the middle of importing some photos. I tried fevery day for about 2 weeks to get it to open again, but all it would do is attempt to load with the colorful spinning ball going on forever. This is what prompted me to decide to update my mac, which I had also never done.

So that said, I do believe I am using a perpetual license version because I also have never used the cloud. I have LightRoom 6, and my Mac has been updated to macOS Big Sur version 11.2.2.

Thank you for your help!!

Jim Wilde

Community Expert

Unfortunately, updating your Mac to Big Sur was not the best thing to do to resolve the issue you were having with LR6. Did you use the Migration Assistant to port your existing apps to Big Sur, including LR6? The issue is that the installer for LR6 is 32-bit code, which cannot run on Big Sur, although the actual application itself is 64-bit code which will run on Big Sur. So if you migrated the app from the old OS to Big Sur, it should continue to run OK but it can never be re-installed should that become necessary.

The initial problems with LR6 are likely to do with the fact that some of the features in LR6 use 3rd-party code (notably Maps and Face Recognition) and I believe the license for some of them has expired. See this article which might explain the issues you were having: https://petapixel.com/2020/12/24/adobe-lightroom-v6-is-falling-apart/

selondon

Community Expert

In the Creative Cloud app, next to Lightroom theee should be a three dot menu that leads to 'Other Versions'. The last supported version can be installed from there.

I likewise cannot install the latest versions of the Adobe apps as my Mac will only tun up to 10.13.

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