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lorraine wilkinson
lorraine wilkinson
Participant
November 2, 2019
Question

Upgrade

  • November 2, 2019
  • 2 replies
  • 239 views

I ordered an upgrade and was expecting this upgrade to join in with my existing account. I have two accounts now and not liking the new one at all. None of my photographs are there. How d0 I get the upgrade to my existing account. I have anew camera and it uses the XQD cards and my existing Lightroom will not download the cards this is why I upgraded. Please tell me what I need to do

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2 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
November 3, 2019

When you ordered the upgrade, did you use the same email address as with your exisiting account? Accounts are linked to email addresses, so if you used another email address that you now have two accounts. If that has happened, you should call Adobe support in your country. This is a user-to-user forum, so we can't assist you with that.

 

If you mean that you have two different versions of Lightroom now, then you probably installed the wrong one (and possibly got the wrong subscription). If you used Lightroom before, then Lightroom Classic is the upgrade you need.

-- Johan W. Elzenga
JP Hess
JP Hess
Inspiring
November 2, 2019

Did you install Lightroom (for the cloud), or did you install Lightroom Classic, which is the traditional desktop Lightroom which stores images in folders on your computer? What is the exact version Lightroom installed? Click on the help and report the number.

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