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michaelt29356515
michaelt29356515
Participating Frequently
August 3, 2023
Question

Upgrade Plan from Lightroom CC Mobile Premium to Lightroom CC 1TB

  • August 3, 2023
  • 1 reply
  • 204 views

Hi,

I searched for some days and did not find a solution for it. I have  Lightroom CC Mobile Premium (Android) with 100GB. I purchased it in the Google App Store.

 

My 100GB are now exhausted and I want to switch the 1TB plan. 

 

I have not found a way on how to do it. I followed the instructions from here: https://helpx.adobe.com/manage-account/using/change-plan.html

 

But in my case the button Find a better plan / Change Plan is not available in my account. It is saying I have to do it in Google. But Gooogle is only offering the termination of the plan.

 

I am a bit worried on how I can further use Adobe Lightroom - or is this a dead end plan?

 

Hope that someone has a solution for me. BTW: Where do I find the Support-Email-Adress for Lightroom CC Mobile? I wanted to contact Adobe directly via E-Mail.

 

Kind Regards

Michael

    This topic has been closed for replies.

    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 4, 2023

    Hi, @michaelt29356515. Welcome to the Lightroom Community. I'll help you figure this out.

     

    You can reach us so our team can help you place an Order via the Adobe store for Lightroom with 1TB of storage on the same email account. We currently don't have email support options.

    You can reach us via Chat or call. Contact our team via live chat for help with Plan & upgrade here: https://helpx.adobe.com/contact.html

     
    Thanks!
    Sameer K
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