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bdemenil123
bdemenil123
Participating Frequently
April 24, 2023
Question

Upgraded cloud creative storage but not registering on lightroom

  • April 24, 2023
  • 1 reply
  • 198 views

I upgraded from 100MB to 1TB of storage. On create cloud desktop, my full storage is showing, but in lightroom, the old 100MB limit is still active, and lightroom won't uploaded any more photos

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
April 24, 2023

It sounds like you may have upgraded your Creative Cloud storage instead of your Lightroom Storage - They are two different items. 

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

 

Rikk Flohr: Adobe Photography Org
bdemenil123
bdemenil123Author
Participating Frequently
April 24, 2023

That fixed it. But it doesn't make sense that Adobe doesn't have a single common storage plarform across apps.

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