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Angie5DAA
Participant
August 31, 2020
Question

Upgraded Features not working

  • August 31, 2020
  • 3 replies
  • 255 views

My mobile Lightroom is taking the money from my aacount but it's not letting me use the upgrades or premiums it's still saying I need to upgrade and pay the fee  before I can use these features

 

{Moved from Lightroom Cloud to Lightroom Mobile Forum by Moderator} 

This topic has been closed for replies.

3 replies

greule
Community Manager
greuleCommunity Manager
Community Manager
September 1, 2020

Could you please try with the same Adobe-id which you are using for this form. This is the one which has your subscription applied. Hope that helps-  Guido / Lr Mobile QE

selondon
Community Expert
selondonCommunity Expert
Community Expert
September 1, 2020

Within the app, under the account settings, is there a restore purchase option?

melissapiccone
Community Expert
melissapicconeCommunity Expert
Community Expert
August 31, 2020

Are you logged in with the correct email? This is usually the problem. Make sure you are using the right Creative Cloud account - is it possble you have one you used for a trial and a different email for the paid version?

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
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