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RoamingDhabi
RoamingDhabi
Participant
Nov 17, 2025 4:56 PM UTC
Question

Upgraded to iPhone 17pro, latest os, cannot sign into the LR mobile app

I upgraded to the iPhone 17 pro, updated o/s, I launch LR mobile app, select to sign-in using my email address.  Can enter the address, but I cannot advance the screen to the password page as the continue button will not advance.  I am not using a screen protector, have rebooted the iphone numerous times, deleted the app, redownloaded, etc  and nothing seems to work.  My other apps are working fine so not sure if this is a bug with LR or else.  Thanks!

    6 replies

    kent_kent
    Participant
    Jul 14, 2026 6:32 AM UTC

    Did Adobe get back to you with a solution? I’m having this same issue. This shit is too expensive to be jerking us around like this. Make it work properly please Adobe. 
    Subscription services should work flawlessly. 

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Jul 14, 2026 12:01 PM UTC

    Hi ​@kent_kent,

    Thanks for reaching out. I checked the current sign-in flow, and I’d first suggest trying Continue with Google (using the same email address associated with your Adobe account) instead of entering your email manually. A few users have been able to get past the sign-in screen that way.

    Could you try that first and let us know how it goes?

    If you’re still unable to sign in, could you please record a short screen recording starting from launching the app through to the point where you’re unable to continue past the sign-in screen? That will help us see exactly what’s happening and investigate further.

    Thanks!

    Best,
    Anshul Saini

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    kent_kent
    Participant
    Jul 14, 2026 1:05 PM UTC

    Okay I just tried my Google account. And I’m blocked due to’ cookies disabled’. No luck there. 
     

    Screenshots below. Also I can share a screen recording but would rather not post that publicly here. 
     

     

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    Srishti_Bali
    Srishti_Bali
    Legend
    Nov 17, 2025 6:54 PM UTC

    Hi @RoamingDhabi,

     

    Thanks for reaching out. A few details will help us narrow this down:

    • Are you signing in with an Adobe ID, Google account, or Apple ID?

    • Does the Continue button look greyed out, or does it tap with no response?

    • Are other Adobe apps, like Photoshop or Express, working normally on your phone?

    • Could you also share a screenshot of the screen where you’re stuck?

     

    Once we have this info, we can guide you further.

     

    Regards,

    Srishti

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    RoamingDhabi
    RoamingDhabiAuthor
    Participant
    Nov 18, 2025 4:52 PM UTC

    I am using an email (not google or apple).  The continue button has no response.  All of the adobe products have this issue (photoshop, express, LR)  I also re-installed the latest apple software on my phone this morning with the same issues.  The adobe suite is the only applications that have this issue.  Attaching screen shot 

     

    (Personal Information removed by Moderator.... screenshot was of email sign in)

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