Skip to main content
RoamingDhabi
RoamingDhabi
Participant
November 17, 2025
Question

Upgraded to iPhone 17pro, latest os, cannot sign into the LR mobile app

  • November 17, 2025
  • 1 reply
  • 83 views

I upgraded to the iPhone 17 pro, updated o/s, I launch LR mobile app, select to sign-in using my email address.  Can enter the address, but I cannot advance the screen to the password page as the continue button will not advance.  I am not using a screen protector, have rebooted the iphone numerous times, deleted the app, redownloaded, etc  and nothing seems to work.  My other apps are working fine so not sure if this is a bug with LR or else.  Thanks!

1 reply

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 17, 2025

Hi @RoamingDhabi,

 

Thanks for reaching out. A few details will help us narrow this down:

  • Are you signing in with an Adobe ID, Google account, or Apple ID?

  • Does the Continue button look greyed out, or does it tap with no response?

  • Are other Adobe apps, like Photoshop or Express, working normally on your phone?

  • Could you also share a screenshot of the screen where you’re stuck?

 

Once we have this info, we can guide you further.

 

Regards,

Srishti

RoamingDhabi
RoamingDhabiAuthor
Participant
November 18, 2025

I am using an email (not google or apple).  The continue button has no response.  All of the adobe products have this issue (photoshop, express, LR)  I also re-installed the latest apple software on my phone this morning with the same issues.  The adobe suite is the only applications that have this issue.  Attaching screen shot 

 

(Personal Information removed by Moderator.... screenshot was of email sign in)

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices