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M
michellejoirwan
Participant
June 3, 2020
Question

Upgraded to Lightroom Premium but it's not working

  • June 3, 2020
  • 7 replies
  • 588 views

i just purchased a premium account on lightroom mobile but the purchase doesn't reflect. I have tried signing in and out of my google play store and adobe account but it kept asking me to upgrade to premium. Once I tapped the button it said that I have made a purchase with a different ID. But I only used this ID. So confused now, anyone have any advice? 

    This topic has been closed for replies.

    7 replies

    C
    Adobe Employee
    Charlie.D
    Adobe Employee
    June 5, 2020

    Michelle,

    That duplicate purchase error is meant to stop you from accidentally subscribing another account and paying two times.  Please sign into your original account in Lightroom -- that should be working now.

    C
    Adobe Employee
    Charlie.D
    Adobe Employee
    June 5, 2020

    Hello

    We had a system problem that is corrected now.  I confirmed each of you now has a valid subscription.  Please confirm you also now see this working in the Lightroom app.  We apologize sincerely for the trouble.

    N
    NanaK
    Participant
    June 5, 2020

    Just updated my phone's software. Not sure that's the reason, but now it's working! 

    N
    NanaK
    Participant
    June 4, 2020

    Same problem as well

    B
    bielle-mendes@hotmail.com
    Participant
    June 4, 2020

    same problem! 

    L
    LuizSantaCruz
    Participant
    June 3, 2020

    I have exactly the same problem. Also received an email with all the confirmatios... Purchase, expire schedule, the right account etc. Ask for help on Google play and didn't work. I need a answer fast because I use the app for work!

    eddyb50801476
    eddyb50801476
    Participant
    June 3, 2020

    Same problem here, just post to follow up

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