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james thunder
Participating Frequently
October 28, 2020
Question

Upload from iPhone hung

  • October 28, 2020
  • 1 reply
  • 442 views

My wife can't upload photos from Lightroom on her iPhone to the cloud.  She's running Lightroom 6.0.1 on her phone.  The upload just hangs forever.  Tried rebooting the phone to no avail.  Also tried copying them via iTunes from the Lightroom folder, but that failed everytime too.  Help...

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1 reply

J
james thunderAuthor
Participating Frequently
October 28, 2020

iOS 14.1

C
Community Manager
Charlie.DCommunity Manager
Community Manager
October 28, 2020

Hi James

I see the email ID you used to post on the forums here has a paid subscription with a mostly empty account (not much if anything is uploaded).

 

Is your spouse trying to sign in and use your same account, or she having trouble seeing her files sync to her own paid account?

 

I'll send you a direct message in a moment with some additional questions.  

J
james thunderAuthor
Participating Frequently
October 28, 2020

Hi Charles,

No, my wife has her own account.  I rebooted her phone again and shut off her computer and after about 2 hours it started uploading.  Keeping my fingers crossed.

Thanks,

James

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