User presets gone

Forum|Forum|4 years ago
July 19, 2021
1 reply
608 views

All of my user presets from lightroom mobile are gone and I have no idea how it happened. I didn't do anything and yesterday all of them were there. There wasn't an option for user presets, so I made a new preset.It now shows the icon("user preset") but with only that one preset that I just made. Please help!

Android

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greule

Inspiring

Could you double check if you are still signed-in with the same Adobe-id. When I look at our sever-side logging I can see that you have presets listed on the account with the Adobe-id which you use for this forum - Hope this helps, Guido/ Lr Mobile QE

D

defaulta7289zhcclmeAuthor

Participating Frequently

I just checked and I am logged in the same Adobe account. Presets still not there. In addition, some of my photos don't load at all, saying that it "failed to load development version". Any idea why this is happening? Thanks in advance.

greule

Inspiring

With the recent version we have changed the preset navigation a bit and introduced a premium-presets tab. have you checked Library tab with the User-presets underneath and btw it looks like that your trial-account is expired.

Do you see the loading error on more than one photo? - Guido/Lr Mobile QE

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