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tony_2888
Participant
Sep 27, 2024 10:10 AM UTC
Question

Using AI Lens Blur

After uploading my photos onto LR, I am receiving the "update AI settings" and when I try it 

says "something went wrong" I can't access any of the AI editing after updating the app and restarting my computer.

 

Windows 11

Lightroom 7.5

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6 replies

tony_2888Author
Participant
Sep 29, 2024 11:50 AM UTC

Hello, Sameer K

@mention

here is system info and using original DNG file direct from camera and have a file extention as .ARW

Thanks Tony

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tony_2888Author
Participant
Oct 4, 2024 4:04 PM UTC

@Sameer K 

i still havent had a response. But in th meantime i have updated the memory of my computer to 12 GB and still get the error.

Thanks

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Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
Oct 4, 2024 6:09 PM UTC

Thanks for tagging me.

Per the system info, your device is running Lightroom with integrated Radeon™ Vega 8 Graphics (~700 Compute Score) that do not meet the system requirements for using AI masks and other modern tools in Lightroom.

 

We recommend choosing a graphics card with a GPU Compute benchmark score of 2000 or greater. 

We hope you understand. Thanks! 

Sameer K

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    tony_2888Author
    Participant
    Sep 28, 2024 1:43 PM UTC

    Hello,

    here is system info and using original DNG file direct from camera and have a file extention as .ARW

    Thanks Tony

     

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    tony_2888Author
    Participant
    Sep 30, 2024 2:53 PM UTC

    Why cant i get a reply to my post??

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Sep 27, 2024 3:14 PM UTC

    Hey, @tony_2888. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Please share the system info from Lightroom Help > System info > Copy & paste into a text document > upload & attach here. 

     

    Are you importing DNG images, or images with existing edits? Do the AI masks & related features work with older images?

     

    Awaiting to hear from you.
    Thanks!

    Sameer K

    (Use '@mention' to tag me when you reply)

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