Video play on lightroom

Question

I can no longer play or edit videos on Lightroom. What could be the reason for this?

Ranjisha Sengupta · Answer

Thanks for reaching out. Let's try to sort this out. Can you please share a few details:

Which version of Lightroom are you using? Since when are you seeing this? Does this happen with all files or specific video files?

You can try to reset the preferences of Lightroom using the steps mentioned here: https://adobe.ly/2JSym5e

Please back up your presets prior to resetting the preferences.

Let us know how it goes.

Best,

Ranjisha

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