Videos disappeared from album

Hi @PhotoMagical @Jellographyy,

Thanks for reaching out and sharing these details. I understand how concerning it is to see your uploaded videos missing. The product team has requested that we collect diagnostic logs to investigate your case thoroughly. 

Here’s what I’d like you to do next so we can fast-track this to engineering:

• Open Lightroom and go to Settings > Help & Support.

• Press and hold for 3–5 seconds on “Access our Support Forum.” This will generate a Diagnostic Log.

• If your device has an email account configured, an email window will automatically appear with the log attached.

• Send that email from the device (include a short note in the email: “forum post link and include the share link to your album with a one-line description of when the videos went missing”).

• If the email option doesn’t appear, the log will be copied to your iOS clipboard. In that case, paste it into a text editor (such as Notes), save it, and then share the file.

• Also, please DM me the saved log files so I can forward them directly to the product team immediately.

I appreciate your cooperation on this matter, and your input will help the team pinpoint the issue. Once I receive the logs, I’ll escalate to the product engineers and follow up.