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Participant
Oct 5, 2024 1:01 AM UTC
Question

Videos exporting without my adjustments

Hi! I noticed this a few days ago. When exporting a videos post adjustments (adding a present and then tweaking exposure, etc.), the video gets downloaded to my iPhone (15 pro) in its original unedited version no matter what I do.

 

I tried logging out and in again, and even reinstalled the app but the issue remains.


Could anyone help me troubleshoot this? Thank you!

 

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4 replies

JohanElzenga
Community Expert
Community Expert
Oct 5, 2024 8:46 AM UTC

What file format did you choose on export? Make sure you choose '.MP4', not 'Original'. If you choose 'Original', then that is what you'll get: the original (unedited) video.

 

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-- Johan W. Elzenga
Participant
Oct 5, 2024 9:07 AM UTC

Ive always just saved edited photos and videos as "save copy to device" without an issue. However, I tried what was mentioned above now (export as .mp4) and no... still getting a copy of the original downloaded without any of my adjustments.

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JohanElzenga
Community Expert
Community Expert
Oct 5, 2024 11:08 AM UTC