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Participant
October 5, 2024
Question

Videos exporting without my adjustments

  • October 5, 2024
  • 1 reply
  • 203 views

Hi! I noticed this a few days ago. When exporting a videos post adjustments (adding a present and then tweaking exposure, etc.), the video gets downloaded to my iPhone (15 pro) in its original unedited version no matter what I do.

 

I tried logging out and in again, and even reinstalled the app but the issue remains.


Could anyone help me troubleshoot this? Thank you!

 

[Moved from ‘Bugs’ to ‘Discussions’ by moderator, according to forum rules.]

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1 reply

JohanElzenga
Community Expert
Community Expert
October 5, 2024

What file format did you choose on export? Make sure you choose '.MP4', not 'Original'. If you choose 'Original', then that is what you'll get: the original (unedited) video.

 

-- Johan W. Elzenga
Participant
October 5, 2024

Ive always just saved edited photos and videos as "save copy to device" without an issue. However, I tried what was mentioned above now (export as .mp4) and no... still getting a copy of the original downloaded without any of my adjustments.

JohanElzenga
Community Expert
Community Expert
October 5, 2024