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Participant
Oct 6, 2026 10:14 PM UTC
Question

when I export a video file it will sometimes hang up and get stuck on exporting forever.

I don't have a question. I'm trying to leave feedback, and it keep bringing me here instead. My issue is,

When I export a video file, it sometimes hangs and gets stuck exporting forever.

    1 reply

    Claire H.
    Community Manager
    Community Manager
    Oct 7, 2026 10:13 PM UTC

    Hi ​@skilled_ninja2ef2, Welcome to the Lightroom Community forum! To better help you with this issue, we would like a few more details. Can you send your system info, a screen recording of the issue, and a numbered list of the exact steps needed to reproduce it? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

    In the meantime, you can try these workarounds:

    • Disable any antivirus software running on your macOS

    • Clear your cache: Go to the top menu and open Preferences (Edit > Preferences on Windows, or Lightroom > Preferences on macOS). Click the Cache tab, then look for the option to Clear Cache or to adjust the maximum size allowed for stored originals and previews. Remember to check if your cloud sync is fully updated and active before clearing space, so you do not lose unsynced work

    • Reset System Preferences:  https://adobe.ly/4o7JADQ

    If none of these steps help, please forward the requested information. I hope this helps! ^CH

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