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bobbyb1951
Participating Frequently
January 7, 2018
Answered

When migrating my catalog to LRCC it "reset" all of my images!!!!

  • January 7, 2018
  • 2 replies
  • 584 views

I am really frustrated.  either with myself for doing something stupid or with Adobe for an unintended consequence of migration.  Over this weekend I have been migrating my catalog to the cloud as part of joining LRCC.  Going back into Classic, all 20,000 of my images have been "reset" to how they came into LR in the first place.  For the 700 that I am currently working on, I went into the history for each image and set the image on the step before "reset", then I had to wait while the message went to the cloud and came back before I could reset the next one.  It took me 3 freaking hours.  I am hoping that there is a fix that will keep me from having to do this manually for the rest of my valuable (to me) images.  HELP!!!!! please!

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Hi Bob,

    I'd recommend you get in touch with our Technical support team here contact-bumper once you are back on Friday. They will be able to walk you through the migration workflow and help you with your queries.

    Feel free to update us if you have any question or sharing.

    Regards,

    Akash

    2 replies

    Neox99
    Neox99
    Legend
    January 8, 2018

    Is not the purpose of a Lr catalog backup for just such problems?

    I would:

    Delete every file in the cloud that was synced from Lr Classic -

    Use a backup catalog to get my library repaired -

    Sync 1/2 dozen images and test the result.

    B
    bobbyb1951Author
    Participating Frequently
    January 8, 2018

    I will need someone to walk me through this.  I am not confident to do it on

    my own.  I am not available to do this until Friday.  I am traveling without

    my personal computer.  Can we set up an appointment for Friday for someone

    to walk me through this procedure?

    <Personal info removed by staff>

    Akash Sharma
    Akash SharmaCorrect answer
    Legend
    January 9, 2018

    Hi Bob,

    I'd recommend you get in touch with our Technical support team here contact-bumper once you are back on Friday. They will be able to walk you through the migration workflow and help you with your queries.

    Feel free to update us if you have any question or sharing.

    Regards,

    Akash

    Akash Sharma
    Akash Sharma
    Legend
    January 8, 2018

    Hi bobbyb1951,

    We're sorry to hear that your Lightroom CC synced images are being reset while migrating your catalog.

    Could you please refer the section "All assets are missing" from this documentation Possible errors | Migrating photos to Lightroom CC and let us know the outcome?

    Thanks,

    Akash

    B
    bobbyb1951Author
    Participating Frequently
    January 8, 2018

    Akashi Sharma

    Thanks for directing me to the ³Possible Errors² website.  However, none of

    the situations described there cover my problem.  My problem is that all of

    my photographs were reset to their original settings as imported to

    Lightroom.  All of the adjustments made have been neutralized.  The history

    for each image adjusted, or not, has ³reset settings² at the top.  For the

    images that were adjusted the history is there.  As I mentioned on the

    website I spent 3 hours going into each image for my current project and set

    the image back on the last item in history under ³reset settings².  I really

    don¹t have the time to do this to my entire catalog.  I need a solution from

    Adobe for this please.

    Bob Bloom

    <Personal info removed by Staff>

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