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john michaela24352843
john michaela24352843
Participant
September 12, 2023
Question

Where are my photos?

  • September 12, 2023
  • 1 reply
  • 104 views

I did not renew my Lightroom account until yesterday. I redownloaded Lightroom for the mac App Store with the original account. It is not downloading my photos. Please can you help?

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1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
September 12, 2023

Log into https://lightroom.adobe.com with the same Adobe ID as your subscription to review your files in the cloud. If you are signed into the correctly subscribed account, these files should sync to your Lightroom Desktop installation. 

How long was the period when you were not subscribed?

 

Rikk Flohr: Adobe Photography Org
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