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Participant
July 16, 2023
Question

Why can't I renew my subscription?

  • July 16, 2023
  • 1 reply
  • 128 views

Updated the app on my Android and now I can't renew my subscription 

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Legend
July 17, 2023

Hi @John311117680ifv 

 

Thanks for reaching out. I can imagine this is causing you some stress. Let's work together to find a solution.

You might be experiencing difficulty renewing your Lightroom subscription for Android for several reasons. Do you see any error messages? How are you trying to restore the subscription?

 

Check if the payment method associated with your Google Play Store account is valid and up to date. Ensure you have a stable internet connection when renewing your subscription. An unstable connection or temporary network issues can prevent successful subscription renewal. Also, ensure that your Google Play Store account is correctly synced with your device. We're here to help, just need a few details.

 

Best,

Ranjisha