Why does my Lightroom Mobile on android phone and tablet keeps crashing when viewing the cloud albums?

Question

We use adobe cloud heavily on our studio. We use the albums to store different clients photos and use the lightroom web to upload the photos on the cloud. After the recent update our android phone and tablet that we use to edit photos keeps crashing whenever we try to view all the albums. The thumbnails are not showing. I personally use the LR mobile on the phone to edit my personal street photography photos but I cant do it right now because it is crashing constantly. This is the first time that we experienced this issue. We tried to use my partners LR Mobile on her iPhone and it works smoothly. We tried everything, clearing all the phone and tablets LR Mobile cache, even uninstalling and reinstalling the app and the issues still persists. We checked if there are sync issues via the LR web but there is non. It heavily affects our business.

CORCTON34033231 · Answer

Hi, sorry you are hitting this, especially with client work affected. Since you have already tried clearing the cache and reinstalling, here are the official steps to try in order, from Adobe's 'Basic troubleshooting steps to fix issues in Lightroom': 1. Check whether this is a known issue in the latest release of Lightroom. 2. Make sure you have the latest Lightroom updates installed. 3. Make sure your operating system is up to date. The same official document also notes: if you encounter a crash, be sure to submit all crash reports. I am not stating a cause, and I cannot promise these will fix it; these are simply the official steps to try in order. https://helpx.adobe.com/lightroom/desktop/kb/basic-troubleshooting.html

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