Inspiring

Answered

Why doesn't Lightroom CC support video files?

Forum|Forum|8 years ago
January 30, 2018
4 replies
11127 views

First of all, I really like the new cloud based Lightroom CC system which lets me organize, edit and share my pictures from multiple devices. I shoot the most of my pictures with a Fujifilm x100f and also make some videos with this camera (standard .mov files). Problem is that Lightroom CC won't import new .mov-files shot with the same camera as before, when I used Lightroom Classic. It's getting more strange because previous videos in my Lightroom Classic library which I've converted to Lightroom CC are perfectly visible and playable in Lightroom CC. These are the same files from the same camera, why does Lightroom CC suddenly stops supporting them (or what does Lightroom Classic with them so CC does support them)?

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Correct answer arnohoogwerf

Yes, that being said, I googled on that error (that only Lightroom Classic gives, not Lightroom CC) which brings me to this thread which included the solution by deleting some preference folders: Re: Import Error: Connecting to Dynamic Link Server Failed

And that does the trick! It's working again!

S

shwetas88775777

Community Manager

Hmm. Did you copy only the one video locally? Does it have a sidecar file?

And are the videos importing into the current LrClassic?

arnohoogwerfAuthor

Inspiring

It doesn't have a sidecar file as far as I can see (it's just one .mov file, like the one on Dropbox). Lightroom Classic also doesn't import them anymore, it's given this error: Schermafdruk 2018-02-06 10.48.16.png

arnohoogwerfAuthorCorrect answer

Inspiring

Yes, that being said, I googled on that error (that only Lightroom Classic gives, not Lightroom CC) which brings me to this thread which included the solution by deleting some preference folders: Re: Import Error: Connecting to Dynamic Link Server Failed

And that does the trick! It's working again!

S

shwetas88775777

Community Manager

Even I was able to import the video in from my desktop.

If you only select one of the video files to be imported, does the thumbnail appear in the import grid before clicking on import?

arnohoogwerfAuthor

Inspiring

I only see a video icon, not the thumbnail: Schermafdruk 2018-02-06 09.24.58.png

Viewing the files in Finder works fine or opening them in Quicktime. It's only Lightroom that has trouble with it, on my both computers.

S

shwetas88775777

Community Manager

I can't see this issue either. Would it be possible for you to share one of the videos?

arnohoogwerfAuthor

Inspiring

Yes, you can download a sample movie here: Dropbox - ARNO1641.MOV

When I import that I get this error: Dropbox - Schermafdruk 2018-02-05 11.26.32.png

I use a Macbook Pro i7 with High Sierra, but also my Mac Pro with Sierra gives the same errors.

john beardsworth

Community Expert

I was able to save it to my Mac's desktop and import it normally into LRCC 1.1. Damn

You've not got the file on an external drive or NAS, have you? Nothing else has been writing to the file? I am only asking to see if something might explain the problem.

John

john beardsworth

Community Expert

How big are the movie files? Have you tested with small movies from that camera?

arnohoogwerfAuthor

Inspiring

Files are approx. 60 mb, but even short movies of 5 mb won't be imported: Dropbox - Schermafdruk 2018-01-30 16.40.26.png

john beardsworth

Community Expert

You are sure the movies aren't damaged?

OK, I have an XT2 and will test if I can import movies from it.

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