Skip to main content
Participant
August 20, 2024
Question

Why is there an Error exporting/saving my image?

  • August 20, 2024
  • 2 replies
  • 151 views

I edit in LightroomCC with masks and then when I try to save or export my image, (jpeg because I accidently shot only in jpeg) and choose the folder, it then acts like it's going to save it, but then at the end it says "There was an unknown Error (1)".

 

Why is this happening? 

Is it because I have too many masks? (I'm using about 3-4 per image)

It only happnes with some images and not with others though.

Any thoughts? Please give me any and all tips and info!

 

Should I use Lightroom Classic instead?

Thanks!

Pic included to show the error.

 

This topic has been closed for replies.

2 replies

Participant
August 31, 2024

Hello @Sameer K. I was using Lightroom Creative Cloud. On a personal computer laptop.

No updates to the OS that I am aware of. I think the Microsoft OneDrive is on but not sure on that. 

I'm trying to edit photos-jpeg files, not videos. 

 

I have switched my editing to lightroom Classic now, and it works better for the most part, but I am encountering the same problem of Lightroom not Exporting my images. It still gives me an error exporting window that pops up. It is happening a lot less with lightroom classic than with Lightroom Creative CLoud that I was using before.

Why is it not exporting my images after I spend precious time editing them?

I'm getting my photos from a personal storage drive that is connected via my network. 

Is that part of the problem?

 

Sameer K
Community Manager
Community Manager
August 21, 2024

Hey, @abigail_9038. Welcome to the Lightroom Community. I'll need more info to help you figure this out.

What exact version of Lightroom and the operating system are you working on? Is this a personal or work (IT-managed) machine?

 

Has this started after recent updates to the OS? Is Microsoft OneDrive backup enabled on this machine?

Also, try moving the videos to a new Test album.

- Right-click on the Test Album > Select 'Make Album Available Offline' & try exporting a few images.


Let me know if this helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)