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Participant
August 18, 2020
Question

Why version 5.40 will delete all locally stored photos

  • August 18, 2020
  • 4 replies
  • 407 views

Today I upgraded version 5.40 to use my iPhone, and all the more than 7000 photos stored locally in the software were deleted! How is this going? Why is the 100GB creative cloud storage space in the original software inaccessible?

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4 replies

selondon
Community Expert
Community Expert
August 25, 2020

I doubt if you would have much luck, but you can try this:

https://helpx.adobe.com/uk/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

Alternatively, do you back up to iCloud, and if so, one option could be to wipe your device and restore from a backup previous to the Lightroom 5.4.0 Update, which I think was August 18th?

This though may not be as smooth as it sounds and could lead to other non-Lightroom issues.

Or maybe use a spare device and restore from an old iCloud back up and see if that works?

selondon
Community Expert
Community Expert
August 19, 2020

Do not uninstall the app. The Lightroom team are working on a fix

selondon
Community Expert
Community Expert
August 19, 2020
Participating Frequently
August 18, 2020

Hi,

It would help if you could give us some more information.
Does the images reappear after a while?
If you e.g. tap on the cloud icon, does it say syncing?

thanks,
Ignacio

Participating Frequently
August 18, 2020

One more thing, if you have uploaded e.g. 100Gb on your Creative Cloud, those will count to the 100Gb quota for Lightroom too.

Thanks,
Ignacio