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Ryan3192021653lk
Participant
August 28, 2023
Question

(Win) Lightroom v6.5 Denoise Suddenly Stopped Working

  • August 28, 2023
  • 3 replies
  • 407 views

Using LightRoom 6.5 and all the sudden denoise stopped working. It was totally fine but now every photo says "photo format not supported", even photos where I have already used the denoise ai on them (the orginal raw files not the denoised DNGs of course) so really not sure what changed. Is this a known bug? Will it be fixed soon? These are all raw files out of a Nikon, and like I said was using the denoise AI until it randomlly stopped working so the issue is for sure not the file types as the error message says. 

 

 

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    3 replies

    @
    @Wudy222
    Participant
    November 20, 2023

    Hi there, I heve the same problem. I used last week AI Denoise and was absolutelly amazed. But since then it doesn´t work anymore. 

    S
    StandUp8
    Participating Frequently
    October 31, 2023

    I am having the EXACT same problem!

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 29, 2023

    Hey @Ryan3192021653lk. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Share the system info of Lightroom from Help > System info > Copy & paste into a text document or paste here.

     

    Images that have already been processed using AI Denoise may not won't work again. What specific camera model are you working with? I tried a bunch of sample Nikon images, and it worked with Lightroom 6.5.

     

    Awaiting your response. Thanks!
    Sameer K

      L
      Lindsay Bleier
      Known Participant
      September 7, 2023

      Hi! Did this get figured out on another thread? I just started having the SAME problem. I shoot with a sony a7iii. Thanks!

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