(Win) Lightroom v6.5 Denoise Suddenly Stopped Working

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Using LightRoom 6.5 and all the sudden denoise stopped working. It was totally fine but now every photo says "photo format not supported", even photos where I have already used the denoise ai on them (the orginal raw files not the denoised DNGs of course) so really not sure what changed. Is this a known bug? Will it be fixed soon? These are all raw files out of a Nikon, and like I said was using the denoise AI until it randomlly stopped working so the issue is for sure not the file types as the error message says.

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Windows

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@Wudy222

Participant

Hi there, I heve the same problem. I used last week AI Denoise and was absolutelly amazed. But since then it doesn´t work anymore.

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StandUp8

Participating Frequently

I am having the EXACT same problem!

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Sameer K

Community Manager

Hey @Ryan3192021653lk. Welcome to the Lightroom Community. I'll need more info to help you figure this out. Share the system info of Lightroom from Help > System info > Copy & paste into a text document or paste here.

Images that have already been processed using AI Denoise may not won't work again. What specific camera model are you working with? I tried a bunch of sample Nikon images, and it worked with Lightroom 6.5.

Awaiting your response. Thanks!
Sameer K

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Lindsay Bleier

Known Participant

Hi! Did this get figured out on another thread? I just started having the SAME problem. I shoot with a sony a7iii. Thanks!

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