(Win11) ERROR: Lightroom v.5.5 unable to connect to server. Please try again later.

Question

Hello,
 
I am having trouble connecting Lightroom CC to the internet. Adobe Bridge works fine.
 
I get the error: Can't connect to the server. 
 
I have also tried the steps in this article: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
 
Please help me resolve this issue. 
 
System: Windows 11 Home 
Version of App: 5.5

{Thread title updated by moderator}

Sameer K · Answer

Hi there,

Welcome to the Lightroom Community. Thanks for sharing the details & the steps you have taken. I've got some steps you can try here.

In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.
Windows - Press Windows + R to open Run Dialogue > enter %TEMP% > Click on OK > Delete any files or folders with 'NGL' in their names.
Restart the computer
Sign in to Creative Cloud again and open Lightroom.

Let me know if this helps,
Thanks!

Sameer K

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