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KillianF
Participant
August 21, 2023
Question

Windows freezes / crashes when closing

  • August 21, 2023
  • 1 reply
  • 314 views

Hello,

For 1 year, when I'm done using Lightroom CC and then close it, windows literally freeze. Anything that does an animation (window start menu, moving an icon on the desktop, opening any software, etc...) makes the entire PC freeze. The only thing I can do during this freeze is press Ctrl+Alt+Del and then restart my computer.

If I try to close it with the task manager it does the same thing.

I looked at my RAM, CPU, GPU usages and they never go over 80% during the crashes.

 

Please help me it's getting very annoying to have to restart my computer each time I close Lightroom...

PS : only Lightroom CC does this (Lightroom classic, Photoshop, Premiere Pro or any other software doesn't do it).

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    August 21, 2023

    Hey, @KillianF. Welcome to the Lightroom Community. I'll need some specific information to help you figure this out. Share the system info of Lightroom from Help > System info > Copy & paste into a text document or paste here.

     

    In Adobe Lightroom, please share the screenshot of the following options from Preferences.

     

     

    You can pause the sync temporarily before closing Lightroom & check if Lightroom closes as expected or does it still freeze.

    Please log on to Lightroom Web (https://lightroom.adobe.com) & check if everything is synced to the cloud as expected. Let me know if everything is synced before we troubleshoot further.

     

    Awaiting your response. Thanks!
    Sameer K

    K
    KillianFAuthor
    Participant
    August 22, 2023

    Here are my System infos: 

    (they are in french but the order remains the same)

     

    Version Lightroom : 6.5 x64 [ 20230808-1935-ddaacdd ] (Aug 8 2023)
    Version NGL: 1.33.0.12
    Version WF: 5.5 1def343
    Version VF: 1.0.135.5
    Version HIL: 40405
    Version CAI: adobe_c2pa/0.4.2 c2pa-rs/0.18.0

    Système d'exploitation : Windows 11
    Version du SE : Windows 11 Home (2009)
    Architecture de l'application : x64
    Architecture du système : x64
    Modèle d'ordinateur: HUAWEI KLVL-WXX9 / AMD Ryzen 7 4800H with Radeon Graphics
    Nombre de processeurs logiques: 16
    Vitesse du processeur : 2,8 Ghz
    Mémoire intégrée : 15741,3 Mo
    Mémoire réelle disponible pour Lightroom : 15741,3 Mo
    Mémoire réelle utilisée par Lightroom : 7953,8 Mo (50,5%)
    Mémoire virtuelle utilisée par Lightroom : 13058,5 Mo
    Taille de la mémoire cache : 3615,7 Mo

    Version interne de Camera Raw: 15.5 [ 1595 ]
    Nombre maximal de liens utilisé par Camera Raw : 9
    Optimisation SIMD de Camera Raw : SSE2,AVX,AVX2
    Mémoire virtuelle de Camera Raw: 980Mo / 7870Mo (12%)
    Mémoire réelle de Camera Raw: 972Mo / 15741Mo (6%)

    Affichage: 2160x1440
    Paramètre PPP du système : 120 PPP
    Composition sur le Bureau activée: Oui
    Types d'entrée: Tactile multipoint : Oui, Tactile intégré : Oui, Plume intégrée : Non, Tactile externe : Non, Plume externe : Non, Clavier : Non

    Informations relatives au processeur graphique : DirectX: AMD Radeon(TM) Graphics (31.0.21023.2010)
    Détails du processeur graphique: chargé : Oui, pris en charge : Oui, en cours de calcul : Oui, init : I3_GPU4, dur : success, doux : success, al : Non, dl : Non
    Capacité média du système d'exploitation: true

    Dossier de l'application: D:\Adobe\Adobe Lightroom CC
    Dossier des paramètres : C:\Users\Killian\AppData\Roaming\Adobe\Lightroom CC
    Dossier de la bibliothèque: C:\Users\Killian\AppData\Local\Adobe\Lightroom CC\Data

    Here are my preferences :


    And pausing temporarily the sync kinda helped, there was still a freeze but it ended after 3-5 minutes.

     

    K
    KillianFAuthor
    Participant
    August 22, 2023

    Update :

    After a few test, suspending cloud sync does not help reducing the freezes. 

     

    And yes my pictures are synced correctly on the web app. 

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