Your subscription does not hace cloud access

Forum|Forum|5 years ago
August 26, 2020
3 replies
1012 views

I purchased the lr Lightroom plan (1 TB), and recently discovered that mobile can only use advanced features and cannot download raw data from the cloud

This topic has been closed for replies.

C

Charlie.D

Inspiring

Hi 'dinnng'

I see your Lightroom with 1 TB plan was purchase from adobe.com with details that are based in Hong Kong. But is it possible your Apple ID is based in mainland China (PRC)? When Lightroom iOS detects users from China (based on iTunes account info), paid premium features are local features only and do not include sync or server related features. In other words, you are seeing expected behavior for paid subscribers in China. If you are no longer residing in China, perhaps Apple Support can help you update the geography of your iTunes account, and this would unblock you? If so, you might need to restart or even re-install Lightroom iOS to get it to recognize your new iTunes geography.

D

Dinnng!Author

Participating Frequently

Thank you very much. I uninstalled the lr in China and reinstalled in the United States, and the problem was solved！

selondon

Community Expert

On the mobile device, under Settings, and your account details, have you tried 'Restore Purchase'?

D

Dinnng!Author

Participating Frequently

dose not have this option

Jim Wilde

Community Expert

Have you signed out and signed back in using the same Adobe Id that you used to sign up to the subscription?

D

Dinnng!Author

Participating Frequently

Yes I tried it and it didn't work.

Jim Wilde

Community Expert

How did you purchase the subscription plan? Did you do it through the Lightroom Mobile app, or separately? It looks like you have to tell your premium version to the full subscription version, see this note: https://helpx.adobe.com/uk/lightroom-cc/kb/manage-subscription-ios.html

But it's not clear how to upgrade the app if you've already separately purchased a subscription. It might be better to contact Adobe Customer Care, they should be able to sort this out for you.

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