Your subscription has expired

Forum|Forum|6 years ago
February 12, 2020
1 reply
432 views

Hi,

I use LR mobile only, I paid for the premium membership, but it says "your subscription has expired" I tried to renew it, but did not work.

It says unable to complete purchase. But my Apple ID says it was paid SO i dont understand.

Now I cannot log in into my LR, I cannot edit pictures. Nothing .

APPLE ID: szabinahauberger@gmail.com

thank you!

This topic has been closed for replies.

S

sabinaabergerAuthor

Participant

Could somebody tell me what is this? I really need LR for my work.... Thanks

greule

Community Manager

From what I can see is that you have an active Photography plan (20GB) - subscription running (which includes Lr Mobile Premium) plus a Lightroom Mobile Premium subscription which is no longer active. Do you have the Premium subscription still active listed in your iOS subscription settings? In the meanwhile could you try to sign-in with your id via the Adobe-Sign-in and not the Apple. Hope this helps. - Guido/ Lr Mobile

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