我近期换了新手机，从14pro换到了17pro，但是我在ios的lightroom在新的手机登陆后没有高级会员（35rmb/月）订阅，我使用了恢复购买没有成功，联系客服也联系不上，拨打电话直接再见，我现在需要找谁来解决这个问题

Hello ​@avid_strengthd686 

I can see from your screenshots that you do have a valid subscription.  But to access your subscription, you need to sign into Lightroom with the correct email address.  I do not know what is the subscribed Lightroom email address.  The email address you used to ask for help--this account has no Lightroom subscription attached.  I encourage you to try signing into Lightroom with other email addresses you may have used.  Or if you previously signed into Lightroom via Apple, Google, or Facebook, please try that.

If you need more help, please contact Adobe Support directly: visit https://helpx.adobe.com/contact.html and try Chat since that is the fastest way to get help

Hello ​@avid_strengthd686 

Our system tells me the email address you used to ask for help has no Lightroom subscription history.  Lightroom’s "Restore Purchase" function can only work:
1. when you are signed into the same iTunes account in iOS Settings that made the purchase
2. when you are also signed into Lightroom using the email addressed you originally signed into.  In other words, "Restore Purchase" can not transfer your subscription to another email address as this would represent another Lightroom account.

Please try signing into Lightroom with the correct email address you originally used.