Mixamo Login & Download Broken Due to Outdated Account URL

Hi Adobe Team and Mixamo users,

After doing some digging, I think I’ve found part of the reason why Mixamo is currently broken — and it’s a surprisingly simple but critical issue.

On Mixamo’s interface, when you click the “Account” button, it tries to send you to:

👉 https://accounts.adobe.com (with an “s”)

But Adobe’s actual user login system is now:

✅ https://account.adobe.com (no “s”)

The plural version seems to be deprecated or non-functional — which could explain why:

• Login tokens are failing

• Uploads/downloads aren’t authorized

• Session handshakes aren’t completing

In other words, Mixamo is referencing a login path that no longer exists.

It’s possible this URL hasn’t been updated since Adobe’s acquisition in 2015 — and now that certificates or API tokens have expired, this mislink has finally caused everything to break.

Mixamo still displays animations and previews (meaning the front end works), but every feature tied to user authentication appears broken.

💡 Can someone at Adobe please confirm this and check if Mixamo needs an update to its login/auth routing?

We’re a huge group of users who still rely on Mixamo — we don’t need a full overhaul, just a patch to restore basic functionality.

Thanks for reading