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SA2024
Known Participant
August 6, 2024
Answered

My app Photoshop and Photoshop Beta won't open

  • August 6, 2024
  • 10 replies
  • 518 views

Hi

I try to open Photoshop and Photoshop Beta and also Illustrator. None of those app open. It just block on "reading preferences". 

It was working perfectly three days ago so I don't get it.
I uninstalled but it did nothing when I reinstalled.
I'm on Mac Mini. Sonoma 14.5

Any idea?

Thanks

Best
S

This topic has been closed for replies.
Correct answer CShubert

Hi @SA2024 please use the CCD cleaner tool:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then reinstall Ps/Ps beta and let us know if this solves this issue.

 

Thanks,

Cory - Photoshop Product Manager

10 replies

S
SA2024Author
Known Participant
August 6, 2024

Hi @CShubert 

I didn't try to reinstall the Beta… I think I will stay away from them now!
Every app works fine now that I don't have any Beta.
Thanks
Best
S

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 6, 2024

The team is also asking for .zip files of these folders:

 

 

Mac:

/Library/Application\ Support/Adobe/Adobe\ PCD

/Library/Application\ Support/Adobe/caps

 

Feel free to send to shubert@adobe.com

 

Thanks,

Cory - Photoshop Product Manager

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 6, 2024

@SA2024 have you been able to reinstall Ps beta and get it load?

 

Thanks,

Cory - Photoshop Product Manager

S
SA2024Author
Known Participant
August 6, 2024

hi

desinstall ALL the Beta version of ALL your softwares. It will work again afterwards.
Best
S

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 6, 2024

Great to hear @SA2024 to confirm, are you able to now open Ps release version, Ps beta as well as Illustrator?

 

Thanks,

Cory - Photoshop Product Manager

S
SA2024Author
Known Participant
August 6, 2024

Thanks it was the Beta!!!
All the best
S

CShubert
Community Manager
CShubertCommunity ManagerCorrect answer
Community Manager
August 6, 2024

Hi @SA2024 please use the CCD cleaner tool:

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Then reinstall Ps/Ps beta and let us know if this solves this issue.

 

Thanks,

Cory - Photoshop Product Manager

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 6, 2024

    @SA2024 reset your preferences they may be corrupted. Hold Shift+Ctrl+Opt+Cmd prior to the startup screen. It will ask if you want to reset your preferences.

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    August 6, 2024

    @SA2024 have a look at this related thread

    https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-and-illustrator-is-not-opening/idi-p/14781866

      S
      SA2024Author
      Known Participant
      August 6, 2024

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