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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

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    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 6, 2024

    After de-installing After Effects beta 2025 I was able to open Ps again.

    Windows 11

    Did not install any other 2025 beta app.

      N
      nina.slanina
      Participating Frequently
      August 6, 2024

      When i start opening the app (i tried with Indesign v19.5 and Photoshop v25.11), it starts to load, but then freezes and after some short time the whole screen turns black. Everything on the screen turns black. I had to force restart the computer, or it would just not open the app. I updated the drivers, and its still the same. The only app that didnt crash when i started it was photoshop v22.2. Did someone had something similar happening?

      *note: i cant open the app at all.

      I use windows 11, have the latest updates of apps and drivers.

      Thorsten Schulz
      Thorsten Schulz
      Participating Frequently
      August 6, 2024

      Same here after updating Photoshop Beta 25.12

       

      Sincerely
      Thorsten
      Werbeagentur Schulz-Design 

      SincerelyThorstenhttps://www.schulzdesign.info
      Bogdan Bobo
      Bogdan Bobo
      Participating Frequently
      August 6, 2024

      Photoshop and Illustrator is not opening - Adobe Community - 14781866

       

      W
      William2388
      Participant
      August 6, 2024

      I removed both, beta and normal versions, with preferences deleted, and tried to install again, didn't help. but installing only oldest version (22.2) of photoshop, got some luck. Oldest version works for now, so at least I have photoshop.

      J
      Jacob245177992q4k
      Participant
      August 6, 2024

      Yesterday everything worked fine but after updating to 25.11 (PS) and 25.12 (PS BETA) on macOS both apps froze during startup on the attached frame. I've tried restarting, reinstalling, deleting preferences, and holding shift to start without third-party plugins but nothing seems to work... Does anyone have an idea of how to solve this?

      M
      Motion Rotate
      Participating Frequently
      August 6, 2024

      Hello, Photoshop, which was working 1 day ago, is giving an error today and cannot pass this screen.
      I am using Windows 11.

      M
      Motion Rotate
      Participating Frequently
      August 6, 2024

      Thankk youu bro problem solved. 

      T
      tommygun5245
      Participant
      August 6, 2024

      Same issue MB AIR @11372418. Worked Yesterday evenung but stopped today morning. 
      Hang up with memory usage of 44GB. 

      Updating, installing old versions eetc didn't help

        T
        tommygun5245
        Participant
        August 6, 2024

        Helped the Beta software remove using Creative Cloud Cleaner Tool

        S
        Shane390200842vto
        Participant
        August 6, 2024

        Hi,

        Since this morning, I've been unable to open Photoshop and Illustrator. I don't know the cause of the problem. I tried installing an older version, but I'm still facing the same issue. Photoshop gets stuck while opening, and if luckily Illustrator gets open then it will shows "not responding" or suddenly the application crash. My system has 32GB RAM. Please help me with this.

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          August 6, 2024

          @Shane390200842vto try manually resetting your Photoshop preferences
          https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
          Remember to back up your settings before doing the preference reset
          https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

          If that doesn't help try the Adobe Cleaner Tool

          https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

            L
            Lior324097679aw9
            Participant
            August 6, 2024

            Sameer K
            Community Manager
            Sameer KCommunity Manager
            Community Manager
            August 6, 2024

            Hey, @Lior324097679aw9. Welcome to the Photoshop Community. I'll need more info to help you figure this out.

            Has this started to happen since a recent update of Photoshop, or the Windows OS? Apart from reinstalling Photoshop, what other troubleshooting steps have you tried?

             

            Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

            • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
            • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
            • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
            • Restart the computer.

            These changes will give a fresh start to Photoshop as a fresh install.

             

            We're investigating a similar series of reports posted here for Photoshop & this might be related: https://adobe.ly/3WRw8cI

            Let me know how it goes.

            Thanks!

            Sameer K

            (Use '@mention' to tag me when you reply)

            L
            Lior324097679aw9
            Participant
            August 6, 2024

            It started this morning. as far as I know There wasn't a windows update today. No metter how many times I uninstalled photoshop and reinstalled it - it still gets stuck while "reading preferences".... and then crushes. I have some screen pics of the windows crush reports and of massages that apear th minute the photoshop crushes. I even manualy deleted every "photoshop 2024" line from the registry and reinstalled photoshop from creative cloud again - still the same. photoshop refuse to open and crushes. I attached pictures of windows crush reports and photoshop massages. 

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