Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
148394 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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T

Tharindu390268618x77

Participant

I install photoshop 2024 licen sofware in before 4 month but not open now ?

S

Santiago22378374f23m

Participant

Estimada comunidad,

Tengo un problema con Photoshop. Hoy lo actualicé, tanto su versión normal como el beta, y al momento de iniciar cualquiera de los dos, se queda en la pantalla de carga. Ninguno pasa de allí. Pero lo más grave, es que a medida que pasa el tiempo, el programa empieza a consumir mucha memoria RAM. Va creciendo de 2 mil MB (2 GB) a 10 mil MB (10 GB), luego a 20 mil MB (20 GB), y no para de subir, hasta que le doy "finalizar tarea" en el Task Manager.

Ya intenté descargar la versión que antecede a cada uno de los programas, pero sigue ocurriendo el mismo problema. Yo ayer los estaba usando con toda naturalidad, y hoy después de la actualización fue que empezó a generar ese problema. Y tampoco alteré ninguna preferencia o instalé alguna otra cosa, como para que afectara el consumo de RAM a niveles tan altos.

¿Qué puedo hacer? ¿qué puede estar fallando?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

V

Vincent343133211n8m

Participant

Bonjour à tous

Depuis ce matin, lorsque je lance Photoshop, celui-ci se bloque au démarrage puis plante. Impossible de l'ouvrir. Même chose avec Photoshop Beta.
En regardant ce qui se passait avec le gestionnaire des tâches, il apparaît qu'au démarrage, Ps sature rapidement la mémoire vive de mon PC, puis bloque. Pourtant, j'ai 32Go de RAM sur un processeur Intel core 9.

J'ai réinstallé d'anciennes versions jusqu'à Ps 2023, et je rencontre toujours le même problème.

Pourtant, il y a 15 jours, tout marchait très bien, et entre temps je suis partis en vacances donc ordinateur éteint tout du long.
Qui aurait une solution pour m'aider, svp ? Là je craque ! 😞

Merci d'avance !

B

Bella5CE6Author

Participant

Removing the beta installations of media encoder and character actually worked. Thanks

G

Glenchan

Participant

Same Here, Thanks Bro

patrickx007

Inspiring

I'm having the same problem too.
Photoshop, Illustrator, and InDesign refuse to open on my iMac Retina 5K, 27-inch, 2017 with 64 GB of RAM.
My OS version is: MacOS Ventura Version 13.6.8

hellopaul4

Inspiring

@patrickx007 Hmmm.....I just (as a test) loaded up InDesign, and it, too, is failing to load while it chews through all my 128GB of RAM. It's now (still) on the splash screen ("Loading shortcuts" of which I have almost none set) and it's at 56GB.......make that 60GB.....64GB...time to force quit it. I'm on Windows 10. I don't recall updating InDesign recently, and it was running fine a couple of days ago. I guess there's some other component in the Adobe CC world that has completely screwed things.

patrickx007

Inspiring

Yes, I also think it's related to Creative Cloud. Yesterday, I used these applications without any issues all day long, but since this morning, it's been impossible to open them. Premiere Pro, After Effects, Audition, and Media Encoder are working fine, though. It's really strange

S

SA2024

Known Participant

hi

desinstall ALL the Beta version of ALL your softwares. It will work again afterwards.
Best
S

U

user39018312rquj

Participant

Oops. Missed the solution.

After remving After Effects Beta I was able to open Photoshop.

U

user39018312rquj

Participant

- Photoshop 24.7.4

- Windows 10 19045.4651

G

Glenchan

Participant

When i open Platform PS n PS beta, it's holding in "reading preferences", no answer.
uninstall PS and PS beta, also holding in "reading preferences"

how can i fix? Thanks

Window 10

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