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Luciano Andrew
Participant
November 16, 2023
Question

Photoshop Beta Cloud File Disappear when I got the pop up, You're not the owner of the file.

  • November 16, 2023
  • 1 reply
  • 136 views

Hi I just finished a big project for my uni. I saved the psb project to the creative cloud. And I'm opening my other work for my office-work, then I open the big uni project file from the cloud, but it says that I'm not the owner and I need to ask for access. THEN IT DISAPPEARED. Check all over my creative cloud, recent files and local files and I cannot find the file. Please help me, so I don't have to redo it twice 😭.

 

Photoshop Beta v25.3

Macbook OS 13.1

 

 

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    1 reply

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity Expert
    Community Expert
    November 17, 2023

    Are you doing this at the uni or at work and on a network? 

     

    Strangely, I have just responded to a similar post where the user says his beta version was deleted.  In his case he also said that he does not have automatic updates turned on, so it could be that his installed version timed out. (The pre-release versions are time limited)   Could that be what is happening with you? 

     

    Are you still signed in on the Creative Cloud Desktop app?  It just seems strange that ttwo user experienced similar issues at exactly the same time.

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