Participant

Answered

Please check your internet connection

Forum|Forum|2 years ago
October 28, 2023
17 replies
18853 views

Please check your internet connection and try again.

[Topic changed to macOS as per later post by OP]

Desktop-macOS

Correct answer Kevin Stohlmeyer

@DarkDeviL you dont have to turn off Windows Defender Firewall - just add Photoshop to the allowed list. Turning off is a pretty drastic/risky maneuver.

cafepolier

Participant

I restored a previous version dated February 10. It works. Does a lousy job, but it does something. Uses the old content aware not Firefly I believe

cafepolier

Participant

all I can find iss=Adobe Native client and that is allowed

B

Burhan_Nur

Participant

I've faced the same issues and just allowing the app through the Firewall settings didn't work. What fixed is though, was going to the advanced settings of Windows Defender Firewall and deleting specific rules to block Adobe products (outgoing and incoming). The rules to block something are marked red there.
Also both Adobe Cleaner Tool and Adobe Limited Access tools didn't touch these rules, so you'll have to go and edit them by hand.

H

hamidreza_2662

Participating Frequently

hello. I have the same problem and I can't solve it.

I added PS and Creative to the allowed list.
I turned off the Firewall.
restore the firewall.
disabled it in the Outbound rule.
connected to different connections.

I tried all and nothing works. What else can I do? 😞

E

elisir

Participant

Photoshop uses Microsoft Edge WebView for the popup window that warns about updates or payment issues. Check the taskbar by expanding the Photoshop process to see which subprocesses are open, and add exceptions in the firewall to allow the connection.

cafepolier

Participant

where is that? I dont know how to find it. Is it in Photoshop or Edge
?

K

KLWGJewellery

Participant

I have now paid for adobe photo shop and it did not resolve the problem so I am now going to cancel adobe photo shop

Kevin Stohlmeyer

Community Expert

@KLWGJewellery The issue isnt with your software or your subscription. Check your firewall settings. They are blocking Firefly.

Kevin Stohlmeyer

Community Expert

@Jacob2830063472y4 isn't that the same as posted above?

J

Jacob2830063472y4

Participant

just use this - https://youtu.be/xdDQNUI96pg?si=ZtAvvg3DGY6W1Wxc

worked for me

N

nguyễn38104846anvk

Participant

it's working. Thank you so much!

Kevin Stohlmeyer

Correct answer

Community Expert

@DarkDeviL you dont have to turn off Windows Defender Firewall - just add Photoshop to the allowed list. Turning off is a pretty drastic/risky maneuver.

J

Josie374868927okl

Participant

I have added photoshop to allowed list but it stil said I need to check my internet , what should I do

J

Josie374868927okl

Participant

and i have tried turn off the firewall as well, but it still said that check your internet and try again

D

DarkDeviL

Participant

I realized that I was getting this error because I couldn't connect to Adobe servers. And I solved the problem by turning off the Windows firewall. Those who have the same problem can fix it by following the method I followed.

D

DarkDeviL

Participant

I have the same problem. I turned off the firewall on my computer. The result did not change. Is there any new information about the solution?

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