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Tak Nga Nicol32130330vtcq
Participating Frequently
September 7, 2023
Answered

the generate tool is unavailable after undated

  • September 7, 2023
  • 3 replies
  • 662 views

I just update Photoshop beta, but I find out the generate fill tool is unavailable after undated while before is still working normally. How can I fix it?

This topic has been closed for replies.
Correct answer CShubert

I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)


Hi @Tak Nga Nicol32130330vtcq it appears you have a teams account, contact your IT Admin and ask them to allow the beta, they have the ability to limit or cut off access to betas:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

 

3 replies

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
September 7, 2023

If tools (in the toolbox on the left) are unavailable, that sounds like an incomplete installation, so I'd say yes, uninstall/reinstall. If asked, don't keep/migrate preferences.

 

If it is the same after your second installation, you can post the bug report here: https://community.adobe.com/t5/photoshop-beta/ct-p/ct-photoshop-beta?page=1&sort=latest_replies&filter=all&lang=all&tabid=bugs. 

 

~Barb

 

~Barb at Rocky Mountain Training
T
Tak Nga Nicol32130330vtcqAuthor
Participating Frequently
September 8, 2023

I have reinstall it but it still not working, I am going to post the bug report now.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
September 8, 2023

@Tak Nga Nicol32130330vtcq Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
September 7, 2023

Hi @Tak Nga Nicol32130330vtcq if you are not on the latest Beta build 25.1 released last week the Gen AI features will be disabled on older releases.

T
Tak Nga Nicol32130330vtcqAuthor
Participating Frequently
September 7, 2023

I just checked it and it is the latest version of it (25.1) And I just said unavailable after I updated it 

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
September 7, 2023

Can you go to the help menu/system info and copy/paste the specific version number?

Barb Binder
Community Expert
Barb BinderCommunity Expert
Community Expert
September 7, 2023

Hi @Tak Nga Nicol32130330vtcq:

 

  1. What version number are you using?
  2. And is the contextual task bar visible (Window > Contextual Task Bar) but the words Generative Fill are missing when you have a selection?

 

~Barb

~Barb at Rocky Mountain Training
T
Tak Nga Nicol32130330vtcqAuthor
Participating Frequently
September 7, 2023

I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

what should I do,how can I contact the support team. Or should I uninstall it and download again?

T
Tak Nga Nicol32130330vtcqAuthor
Participating Frequently
September 8, 2023

I checked it and I am sure is the newest version (25.1)

It's visible but is gray in colour not black, (and is not the only tool I found out its gray). And when I click the gray tools, It's pop a text box ''edit-(name of the tool-currently unavailable)

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