Participating Frequently

Question

this feature is not available (beta)

Forum|Forum|2 years ago
September 12, 2023
5 replies
37506 views

why when i use Generative fill, photoshop said : this feature is not available

Desktop-Windows

Participant

Same problem here. Both in the beta and the 25.0.0 version.
Pls crack this issue, I'm trying to educate a lot of students and this a major set-back.
Yours Mikkel

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Mikkel5D99

Participant

To Adobe: As I'm reading the posts in this threat, several post are from educators. Could this relate to the education-licence?

M

Mikkel5D99

Participant

Not threat but thread 🙂

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AmexMoo

Participant

I have the same issue. I am an admin, managing an enterprise CC All Apps shared device licensing plan, and am currently Photoshop v.25.0.0. I have initiated 2 cases, 1 at the Admin Console Support Page (To no avail), and 1 at Adobe headquarters. I hope they will fix the bug (if it is a bug), and fix it as soon as possible.

D

defaultsqlmwqyaj0mv

Participant

I noticed for the people it does work on, it prompts them to accept Adobe's Generative AI terms. This box appears when you first click on generate. I have a mixed bag of teachers who work and don't work. The ones that don't say they've never seen the acceptance box. I'm just now fighting this issue today. So I'm going to dig in that direction.

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defaultsqlmwqyaj0mv

Participant

Well, I had the user reset their settings. The hold ctrl+alt+shift when opening Photoshop. They tried again to generate some infill and this time got the acceptance popup. But I was then mocked by the feature not being available. Guess I'll wait for the patch.

CShubert

Community Manager

@Fung Hei Chun322211372bwm and @Nickolaus32261157mtr2 it is possible due to your account that the schools IT Admin has blocked it. Please see this thread explaining it and forward to your IT dept to see if they will allow Ps beta. As a side note, GenAI technology is now available in the release version of Ps: Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

Here is the link to the article: https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

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Fung Hei Chun322211372bwmAuthor

Participating Frequently

I updated to Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64, not available also, is it need to find our IT admin to fix it?

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Fung Hei Chun322211372bwmAuthor

Participating Frequently

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Nickolaus32261157mtr2

Participant

Same issue, I just updated to 25.0 and I am using my college account for photoshop.

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สงกรานต์25200048m94w

Participant

can't use generative fill in PS BETA "The Feature is not available"

CShubert

Community Manager

Hi @สงกรานต์25200048m94w we see you have multiple accounts so it may depend on which one you are logging in with? If it is your enterprise one, it is possible your IT Admin has beta apps blocked?

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

Generative Fill/Expand is now available in the public release of Photoshop.
Adobe Photoshop Version: 25.0.0 20230906.r.37 b14e317 x64

K

Kristaps32206978fdtl

Participant

Hi! In my work IT admin has multiple accounts, but in all is showing that "feature is not avaible". IT Admin says, that the age is correct and everything is updated. In this morning we updated to newest photoshop, but still the same "the feature is not avaible". But before two or three weeks everything worked fine. How we can resolve this problem?

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