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.334381236z2l
Participant
March 13, 2025
Question

To access Firefly-powered features within Adobe apps, you must have genuine Adobe apps

  • March 13, 2025
  • 1 reply
  • 1013 views

Hello,

I am using an Adobe account provided by my school, and I was previously able to use Firefly-powered features without any issues. However, a few days ago, I started receiving the following message when trying to access these features:

"To access Firefly-powered features within Adobe apps, you must have genuine Adobe apps."

I have already tried reinstalling Adobe Creative Cloud, but the issue persists. Does anyone know how to resolve this problem?

1 reply

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 13, 2025

Hi @.334381236z2l it is possible your IT Admin has blocked the beta app. Please reach out to them and make sure nothing has changed for you and your access.

 

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

 

Thanks,

Cory - Photoshop Product Manager

T
Thrasher_
Participant
April 4, 2025

Does this mean that the creative cloud suite will need to be re-installed by the Admin? 

 

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