Skip to main content
A
Alvin Manning
Participating Frequently
August 16, 2023
Question

v25.0 unavailable in Creative Cloud

  • August 16, 2023
  • 1 reply
  • 541 views

I have v25.0 installed on my desktop but when trying to update from 24.7 to 25 on my laptop, it is not listed. I have uninstalled 24.7 and restarted the Creative Cloud app, but to no avail. I hit the install button anyways and got 24.7 again. Any guidance?

This topic has been closed for replies.

1 reply

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 16, 2023

Hi @Alvin Manning make sure you are logging in with the correct Adobe ID, and if you are using your Enterprise account, make sure you IT Admin is not blocking the update:
https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

 

A
Alvin ManningAuthor
Participating Frequently
August 16, 2023

Hi Cory, both my laptop and desktop are setup in the same manner with the same privileges, however logging into my Personal account did show the update, whereas my Enterprise account did not. This is strange since my Enterprise login on the desktop did not have any issues. The only difference between the two systems is that my desktop is Windows 10 and my laptop is Windows 11. I will follow up with my IT team, however, do you have any thoughts on what might be causing the issue?

 

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
August 16, 2023

Yes, please review the link above as to why it might be happening to one and not the other... let us know if your IT admin can help you solve this.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices